Terms and Warranty

Your custom bike is guaranteed to meet or exceed your expectations in Fit, Finish, and Components. Your Bilenky frame has a lifetime warranty to original owner for materials and workmanship. Damages due accidents. unintended uses or outright negligence are not covered. Components are subject to the individual manufacturer warrantees - BCW will try to satisfy any minor component issues directly.

A deposit is required to start design and specification process for your custom built bike. Your deposit is fully refundable within 2 weeks of purchase. After 2 weeks there is a 15% design /administration fee deducted from the deposit amount. After construction is started and/ or components purchased the deposit is non-refundable. We strive to process all refunds within 10 business days. Maintaining  open and regular communication is the best way to resolve any problems